To ensure fairness to all customers and maintain the highest standards expected as members of MANZ (The Motel Association of New Zealand), we have adopted the following:
- Cancellations made up to seven days before the booked date incur no fee. Thereafter, the deposit may be retained.
- Cancellations must be made with at least 48 hours notice. Cancellations after this time, or failure to arrive, will be liable for the full amount of the first night of the booking. Payment will be made from your CREDIT CARD for the full amount of the first (or only) nights accommodation.
- Cancellations must be made by contacting the property you are staying at directly.
- Payment, for the balance, of your accommodation is to be undertaken directly with the provider at the time of your stay. Any violation of individual property’s terms and conditions, such as room damage (accidental or deliberate) may result in subsequent charges being made to the credit card you provided at time of booking.
- We operate a 100% PCI-DSS card security industry compliant system, to eliminate risk of online fraud when doing transactions with us. On completion of your online reservation, you are emailed a confirmation notice to the email address you provide, and also provided with a printable confirmation page. At this point, your reservation is confirmed at the MANZ Nelson member property. All future correspondence with regard to the booking is to be undertaken direct with the accommodation provider, not MANZ Nelson. Guests under the age of 18 must be accompanied by a guest of 18 years or over.
Terms of Stay:
- Smoking is not allowed in any room on the property, outside facilities are provided. If you do smoke, then you may be charged appropriate cleaning and loss of income charges.
- No visitors are allowed in rooms after 10pm.
- Seasonal/unit rates and minimum booking periods apply.
- Cancelling a booking Please contact the accommodation provider directly to cancel your booking.
- Contact details are available in your confirmation email, and also on this website.
- Your personal details, and details of your reservation, will be provided directly to the accommodation provider you have selected. MANZ Nelson will not provide these details to any other party.
- Your credit card details are unavailable for viewing by anybody, but remain able to be used to perform future transactions only between MANZ Nelson and the cardholder.